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Frequently Asked Questions

TRADITIONAL LAUNDRY CONCEPT VS LAUNDRY DETERGENT STRIPS?

Traditional laundry liquid detergent can be up to 80% or more water. It is energy consuming to ship all of these giant containers filled with water and we offset our entire business's carbon footprint. Our strips use the water that is already going to be used in the machine. The strips will easily dissolve in hot or cold water. Simply place them in directly with your laundry or place it in where you would pour liquid. You will experience the same cleansing effect if not better than what you currently use. 


HOW EFFECTIVE ARE YOUR PRODUCTS COMPARE FROM OTHERS’?

Öko Essentials vs. Traditional Concepts

We’re plastic-free, biodegradable, eco-friendly with excellent decontamination

ability. 

 

Öko Essentials vs. Other Laundry Sheets

Öko Essentials is starch free strips, which would not accumulate sediments in washers with every wash. Our product can dissolve easily in the water due to Hydrophilous formula and our anti-bacterial agent material is imported from Germany. We are committing to make quality and integral part of the corporate culture.  


WHICH ÖKO ESSENTIALS PRODUCT IS MOST SUITABLE FOR BABY CLOTH DIAPERS? 

Pure Fresh is specially formulated to be used for the sensitive skins and babies. However, everyone is unique. If you have any skin allergies, please consult qualified doctors. 


WHAT ARE YOUR INGREDIENTS??

Plant-Based Extract: A fatty acid derived from natural plant-based oil, this is a surfactant or detergent that cleanses your washing and to dissolves the dirt and stains from your clothing.

Deionized Water: We choose to use deionized water, which prevents salt and mineral build-up in your washing machine and it’s only 15% water in our product if compared with competitor products which can be as much as 80% water or higher. 

PVA: Water-soluble synthetic resin that we use to create the laundry detergent strips. It bonds the ingredients into one completely dissolvable and powerful cleanser. 

Disinfectant: Anti-bacterial agent specially imported from German which can kills 99.9% of bacterial or dust mites


HOW DO I APPLY OE LAUNDRY DETERGENT STRIPS FOR MY LOADS?

Place your clothes into your washing machine and simply add the detergent strip(s) on top of your clothes.

1 strip = 1 load

2 strips = more cleaning power

3 strips = heavy loads like bedding and towels

One regular load is approximately 5KG of lightly soiled laundry, or the equivalent of one cup of liquid detergent or one pod - without the mess.


CAN ÖKO ESSENTIALS BE USED TO WASH SILK, WOOL, AND ANY DELICATE FABRIC?

Öko Essentials is formulated to be used on all types of materials and fabrics. However, if the material is stated as DRY CLEAN CARE only on the care label, please refer them to professional cleaning services.


IDEAL WATER TEMPERATURE DURING LAUNDRY?

Öko Essentials (OE) laundry detergent strips work effectively in both cold and hot water settings.


CAN OE LAUNDRY DETERGENT STRIPS BE USED IN H.E. (High Efficiency) WASHING MACHINES?

OE laundry detergent strips are constantly tested in all kinds of washers (including HE models) and proven its efficacy with all models.


SHOULD OE LAUNDRY STRIPS BE PLACED INSIDE THE DETERGENT DISPENSER OF THE WASHING MACHINE?

OE laundry detergent strips are best to be placed together with the soiled clothing in the washer for optimum result.


SAMPLING OF PRODUCT?

You are most welcome to email us at info@okoessentials.com.sg your interest.

However, we have 3-strip Sampling/Travel pack for sale if you are not ready to commit the economy 60-strip box set.


DELIVERY TIME WINDOWS

All orders be delivered from Singapore: Delivery time is approximately 2 - 5 business days once you received your shipping confirmation email.

 

CANCELLATION POLICY?

Ordered items can be cancelled anytime as long as the Shipping Confirmation email is not issued. Full refund will be made once being processed.


RETURN POLICY?

If you receive your item damaged or defected (which is most unlikely), kindly feedback to us via email at info@okoessentials.com.sg with:

  1. Photograph of damaged item

  2. Delivery order #

We would look into the matter immediately and replace you with a new one in next available delivery.

If for any reason you are not satisfied with our product, kindly email us info@okoessentials.com.sg your purchase order and reason of dissatisfaction for a refund.


DELIVERY CHARGES

Delivery charges are non-refundable. If you receive a refund, the cost of return delivery charges will be deducted from your refund.